Frequently Ask Questions
Do you supply replacement parts and new laptops and desktop computers?
Yes. Our technician carries a standard list of common products, spare parts and accessories. The aim is to get the job done as efficiently as possible by having all the parts and tools onsite to get the job done the first time around. Each technician also carries a new desktop and laptop computer with them. These computers are selected and designed to meet the needs of most pc users. If you need a custom build computer that is fine with us that we will build to order and can provide you with a tailor-made solution.
Can I get a technician outside business hours on the weekend or public holidays?
Yes. We are open weekdays, Saturday and evenings and public holidays. We offer competitive rates and offer a fast response as well as our express service wherein less than one hour we will be onsite fixing your computer problems. We also offer punctual appointment times, expert help and a unique No Fix No Fee Guarantee and 14 Day Work Satisfaction Guarantee!
What services do you provide?
Our major support services include Set Ups, Home Networking, Repairs, Web & Email Security, Data Backup and Advisory, but if it’s something that involves a computer, chances are we can help. Just get in touch and we can chat about what you need.
Are there services you don’t offer?
For the moment we do not offer support for businesses with over 250 computers. We apologise for any inconvenience, but please stay tuned because we are working on it! Also, The Original PC Doctor techs aren’t equipped to carry out electrical work or affix gadgets to walls. For this sort of work, we recommend asking your local tradesperson. We do offer electrical services and network installation service which is done through our preferred suppliers – please see our services for more information.
What if I really don’t know what the problem is?
That is totally fine. We will come to you, review your system and recommend a few solutions for you to choose from.
Do you provide services in my area?
We provide services Australia wide, we have technicians all over Australia so we can cover most metro areas and nearby surrounding areas. Please feel free to contact us on 1300 723 628.
Do you sell software?
Yes. We sell and carry a range of selected software brands at competitive prices. You can purchase these from us we can also order any software that you are after, or we are also happy to install and support most software purchased from your preferred retailer.
Do you sell New Computers?
Yes. We sell and stock new PC computers including laptops and desktops at competitive prices. You can purchase these from us we can also order any computer or accessory that you are after, or we are also happy to install and support hardware purchased from your preferred retailer. Please note that while we can support and repair all Apple products we do not sell them we only sell PC based hardware.
Do you offer computer training?
While we don’t offer formal training courses, we do help you learn more about using almost anything related to computers, gadgets and technology. You tell us something you’d love to be able to do, and we’ll come to your work or home and show you how.
How do I pay?
For convenience, speed and security, we take most major credit cards including VISA, Mastercard, AMEX and Diners as well as cash, cheque and direct bank transfer. All work requires customers to pay promptly for the delivery of goods and services – we don’t offer terms. There is no charge for the initial phone assessment of your requirements.
What can I expect of the technician who comes to my home or office?
Your technician will identify themselves as a member of The Original PC Doctor team on the arrival. They will start by running through a few questions to work out a few options and let you choose the solution that best suits your needs and budget. You’ll find The Original PC Doctor technicians friendly, professional and polite.
What do I need to know before I have a The Original PC Doctor tech visit my home?
An adult (18 years or older) needs to be around the whole time that the technician is at work. We will need access to your gear and a safe place to work. We will also need you there or contactable by phone to answer any question about your solution.
What about protecting the data on my PC or MAC?
Doing any kind of technical work on a computer involves some risk of losing data. Because there is no way to 100% guarantee data protection, we strongly recommend that you back up all your information first before we arrive. We also offer a full backup service if you need a hand. We also ask you to sign a disclaimer about data before we can start work.
Why would I choose The Original PC Doctor?
We come to you same day service, fast response, expert technicians and a unique No Fix No Fee Guarantee as well as our leading 14-day work satisfaction guarantee! Plus, you get a specific appointment time we don’t charge any extra for same day service so you won’t be stuck waiting around all day!