OZ Verified Business
Australia's No.1 Computer Support Company
Need Technical Support? 1300 723 628 Call Service is open 24 Hours/ 7 Days a Week

Call us now

Privacy Policy

Personal Information

Personal information about visitors to this website is primarily collected when knowingly and voluntarily submitted. Personal information can include your name, address, e-mail address and phone number.

This data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

In rare circumstances, we may seek to collect information from third parties but in this event, all reasonable steps will be taken to make you aware of information sought and obtained.

Sensitive Information & Financial Details

Sensitive information can include such things as ethnicity, race, political affiliations, membership of professional bodies, criminal records and health information.

Financial details most commonly include credit card, debit card details or other means of electronic funds transfer. All financial data is collected and stored on a secure processing server.

Sensitive and financial data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

Further use of this information & disclosure

Information submitted by visitors to this site may also be used for secondary purposes closely related to the primary purpose. Personal and/or sensitive information will not be shared with any third parties except for the following circumstances:

  • You have consented to do so or where disclosure to third parties is a necessary in achieving the primary purpose such as third parties engaged to deliver
  • To bring legal action against anyone interfering or compromising our rights or property or in instances where the law requires disclosure of information

Security of Information

Information stored by The PC Doctor is protected from misuse, loss and unauthorised access or disclosure in line with internal company policy and procedure. Information that is no longer required for the intended purpose will be routinely destroyed on a periodic basis as determined by company management.

Access to Information

You have the right to access, update or remove personal information from our database. If you wish to access information, opt-out of further communication or lodge a complaint please do so in writing or e-mail (details below).

This Privacy Policy may change from time to time, please consult or offices for the latest version. Any enquiries relating to our Privacy Policy may be directed to:

Business contact details:
ABN: 85 160 003 832
Trading name: The Original PC Doctor Pty Ltd
Address:Unit 16\ 87-91 Heatherdale Road, Ringwood 3134
Telephone: 1300 723 628
E-mail: [email protected]

Want a Quick Quote?

If you are experiencing any problems with your technology please enter your details below and one of our helpful helpdesk staff will contact you back in 30 minutes or less.

    Sign me up for the weekly newsletter

    We will never share your information with anyone.
    Privacy Policy.

    Customer Reviews
    The Original PC Doctor
    Average Rating: 4.5 out of 5
    *Based on 471471 customer reviews collected via multiple sources (Word of Mouth, Product Reviews, Google Reviews and our feedback system.
    The Original PC Doctor reviews

    Stage 4: Restrictions Melbourne Metro

    COVID-19 Stage 4 Overview

    We are closely monitoring the situation daily and constantly revision and updating company policies and procedures to keep our staff, clients and the greater community safe. If any of our staff have any flu symptoms, they must cease work immediately and get tested while waiting for tests they are forced to stay at home and not permitted to leave for any reason what so ever. Thus far Australia wide as of 14 October 2020 we have had 6 technicians go in for testing, one in SA and five in Victoria all came back as negative, to our knowledge we have been responsible for zero community transmissions and zero COVID-19 cases. After dealing with virus outbreaks for the last 20 years we understand the social dynamics and life cycles of these epidemics. As an organisation have gone over and above the government regulations and are working on new technologies to keep serving our clients with the highest standards of quality and service long into this pandemic.

    We would like to update you regarding the stage 4 restrictions imposed by Daniel Andrews government on the state of Victoria since Midnight 5th August 2020. We will be closely screening all clients that they are clear from any flu symptoms or been into contact with anyone that is confirmed to have the COVID-19 virus. The great news is you can still get your computer fixed in Victoria, all other states are not affected and running as per normal, we have a number of flexible options for you;

    1) Remote desktop support, for any software configuration issues we can log in remotely via the internet and fix them.

    2) Contact-less computer repairs. We will book a time when a technician will come to your work or home, once the technician arrives they will call you. You are then required to put the equipment outside. The technician will take the equipment away assess it and then get back to you with some options for repairing it. Once the repairs are complete the technician will return the computer back to you.

    3) Sendle - DIY send it in. You can book a Sendle pickup which we organise for the next business day. Simple call up and book the job, you then need to put your laptop in a box and we email you a shipping label. Attach the label to the box and a Sendle courier will pick it up from your work or home on the next business day. We will also arrange for delivery back to you once the computer is all fixed up.

    4) Australia Post. You can register your details with us and then send your computer in for repairs. We can send it back once the machine is repaired and working like new again.

    5) Onsite booking, this is only as a last resort if you need your computer as a primary communications tool or you need help with your NBN or VOIP phone. We can dispatch a technician with the full PPE outfit to you home or workplace to get you back online.

    If you have any comments, concerns or feedback we would love to hear it, please email our biosecurity task force at [[email protected]].