Career Opportunities

We are looking for energetic and enthusiastic individuals. People who want to combine their skills and experience with their passion for technology and helping people with the latest gizmos and gadgets.

Current Vacancies

1) Field Technician – If you can install Windows or iOS blindfolded, read on…
2) Helpdesk – If you love helping people and are passionate about computer technology? Then this is the job for you!
3) Digital Marketing Specialist – Passionate about digital marketing? Then we want to hear from you!

Field Technician

Partner with us in the field

Why contract to The Original PC Doctor? I’m glad you asked. We have partnered with over 200 independent contractors Australia-wide and some of the most common reasons why are:

Be your own boss and get amongst it..

Seriously, who doesn’t want a flexible work week? As independent contractors, our technicians have full control over when and where they work. They simply elect what technologies they love to work on, which suburbs they would like to service and when they are available to complete jobs using our proprietary web-based platform. We book jobs in their available time slots and send them through a courtesy notification by SMS and email. We will happily fit in with your schedule and help to fill any gaps in your week with our work.

No two days are the same!

We offer a wide range of value-added services to our customers, and as a result, no two service calls are the same. Our technicians help with hardware and software repairs, wireless and wired network setup, virus and spyware prevention and removal, device setup (from Smart TVs, to tablets and mobile phones), data backup and recovery solutions and just about any other type of technology support our customers require at their homes or offices.

We take care of the boring stuff, aka Administration

We know that self-employed technicians love getting down to the hands-on technical work; no one goes into the IT business, so they can organise advertising and billing for hours at the end of the day. We do all of that, its part of the deal with you. Contracting to The Original PC Doctor means that we take care of all the advertising, scheduling and administration. The technicians get to do the fun stuff and see the smile on a customer’s face after a job well done.

Sound good? We are always looking to expand our Australia-wide technician network.

What you’ll do on each job:

• Courtesy calls for clients when you are on the way or if you are running late
• Build rapport with our customers while on-site
• Troubleshoot/resolve tech problems on-site or offer to take the job off-site if its going to be over two hours.
• Finalise invoices and collect payment for services
• Provide follow-up support to customers for the 14-days warranty period for your work.

What you’ll need:

• A strong history of providing technicial support in both home and office environments over a variety of platforms (e.g. PC, Mac, iOS, Android, Office 365, Google Apps, etc.)
• Excellent communication skills; the ability to explain technical issues in ‘plain English’
• Own reliable, well-maintained vehicle
• Laptop/tablet and basic troubleshooting equipment
• Australian Business Number (ABN)
• Smartphone

What’s in it for you?

• A generous share of the service charge to the customer
• The bulk of the margin on parts you supply
• Invoices paid weekly via EFT
• The full support of our back office admin team, 5 days a week

Please submit your company or professional profile with a cover letter using the form below.

Please note: Due to the requirements of this opportunity, a criminal history check will be undertaken on applicants as well as drug and alcohol screening. 

First Steps…

Helpdesk

Does the thought of making a customer smile give you the urge to do a celebratory fist pump? Is helping to solve a customer’s problem something that you were born to do? Then this job is for you!

Our Customer Service Specialists are pivotal to the success of The Original PC Doctor. We know that nothing is more important to our brand than exceptional customer service, and the wow factor our awesome team provides sets us apart from the pack!

We will provide you with in-house training, and some technical knowledge and call centre experience is required!

A typical day in the life might include: 

• Answer inbound calls from new and existing customers
• Capture the nature of the issue and explain to new customers how our service works
• Schedule appointments with the right technician for the job
• Resolve customer concerns and post service queries
• Provide friendly, courteous and efficient customer service to both customers and field technicians

What’s in it for you?

• Opportunities for future personal growth and career development
• Spacious new office space in a great area and super close to public transport
• Excellent staff facilities

If you get a kick out of making people happy and have a knack for customer service, we want you!

Interested? If this sounds like the career opportunity you’ve been searching for, please call +61399371428.

Digital Marketing Specialist

Recently voted in the top 5% of Australian information technology service providers, The Original PC Doctor is an exciting, growing company, and now is a great time to be a part of our success story.

We are looking for an experienced Digital Marketing Specialist to join the Digital Marketing Team to develop and lead our digital campaigns.

About the Role

We’re looking for a digital all-rounder to manage the full suite of digital platforms and campaigns. Some of the nuts and bolts of your role will include:

• Developing a digital strategy and executing campaigns across paid and organic digital channels.
• Setting up, managing and optimising campaigns within AdWords Editor and Bing Ads Editor
• Managing retargeting goals.
• Manage and optimise the website for organic traffic optimisation.
• Managing and growing social media presence.
• Proactively developing and evolving our digital efforts and looking for new opportunities in the digital space.

About You

This role requires someone who loves what they do, someone who is passionate about marketing, digital technology and Innovation. This role will offer the successful candidate a unique perspective on how to grow a successful services business. The ideal candidate will have the following skills and experience:

Essential

• 3+ years experience in a similar role within a fast-paced environment.
• Experience designing the strategy and rollout of successful digital campaigns.
• Proven technical experience in digital marketing, including PPC, SEO Optimisation, Social Media, and Retargeting.
• Experience with the Google product suite (AdWords, Analytics, YouTube, Google Display Network).  Google or Bing-certified candidates would be highly regarded.
• Experience in managing social media accounts, including through Facebook Business Manager.
• Experience Google Analytics and data analysis.
• A positive and motivated self-starter with confidence in your ability to problem solve.
• Flexible mindset; able to adapt to constant changes in the process.

Desirable

• Tertiary qualifications in Marketing, Communications, Business or similar field
• Experience managing internal and external resources and suppliers
• Experience working across the entire Marketing mix combined with strong campaign execution and reporting
• Experience in the Computer support/services industry

About Us

Since 2001 The Original PC Doctor has continued its exciting growth trajectory locally and via nationwide expansion.

At The Original PC Doctor, we are a collection of seriously awesome, talented people  passionate about driving market leading product innovation and delivering the best services to our customers. We like to create, be disruptive and go home having enjoyed what we do and what we are a part of, which is what connects us.

What else can you expect from The Original PC Doctor?

You’ll have fun working with our team, and we get excited about helping you continue to grow your knowledge and career. You will be able to hit new heights in your career. We also have a very cool office in Ringwood and, if the local cafés don’t cut it, we have a great coffee machine in the kitchen.

Next Steps…

Interested? If this sounds like the career opportunity you’ve been searching for please, call +61399371427  to apply for this role.