OZ Verified Business
Australia's No.1 Computer Support Company
Need Technical Support? 1300 723 628 Call Service is open 24 Hours/ 7 Days a Week

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Contact Us

Getting in touch with us is easy. If you are on a phone or tablet, you can click your capital city icons below to call straight through our helpdesk team. One of our highly trained, experienced and friendly helpdesk staff can best advise you on how to solve any computer or technology problems. We can then arrange one of our local technicians to assist you at your home or business at a time that is convenient for you.

Select your city below

 

The Original PC Doctor - National
The Original PC Doctor - Melbourne
The Original PC Doctor - Sydmey
The Original PC Doctor - Adelaide
The Original PC Doctor - Brisbane
The Original PC Doctor - Canberra
The Original PC Doctor - Perth
The Original PC Doctor - Hobart
The Original PC Doctor - Darwin
The Original PC Doctor - Gold Coast
Melbourne
Head Office
National Operations Centre
Unit 16,
87-91 Heatherdale Road
Ringwood Victoria 3134
Sydney
Field Office

Level 36, Gateway
1 Macquarie Place,
Circular Quay
Sydney NSW 2000

*Office for corporate use only

Adelaide
Field Office

Westpace House
Level 24,
91 King William Street
Adelaide SA 5000

*Office for corporate use only

Brisbane
Field Office

Level 19,
10 Eagle Street,
Brisbane QLD 4000

*Office for corporate use only

Canberra
Field Office

Nishi Building
Level 9,
2 Philip Law Street,
New Acton
Canberra ACT 2601

*Office for corporate use only

Perth
Field Office

Brookfield Place
Level 11,
125 St Georges Terrace,
Perth WA 6000

*Office for corporate use only

Hobart

*Office for corporate use only

Darwin
Field Office

Level 1,
48-50 Smith Street,
Darwin City NT 0800

*Office for corporate use only

Gold Coast
Field Office

Suite 502,
15 Albert Avenue
Broadbeach QLD 4218

*Office for corporate use only


Contact – General Information

Here is some additional ways in which to get in contact with us, for anything else there is a contact us form at the bottom of the page.

Phone : 1300 723 628 (1300 PC DOCTOR)

Calling from overseas‎ : +61 3 9937 1230

Mobile Phone : +61(0) 410 185 925

SMS : Click here to send us an SMS

Email : [email protected]

National Relay Service: If you are Deaf or Hard of Hearing or have a speech impairment, contact 1300 723 628 through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 723 628
  • Speak and Listen users phone 1300 555 727 then ask for 1300 723 628
  • Internet relay users connect to the NRS then ask for 1300 723 628
  • NRS App users connect to the NRS then ask for 1300 723 628
  • SMS users to send a text message to 0423 677 76 then ask for 1300 723 628

For more information, please contact the National Relay Services helpdesk on 133 677 or to visit www.relayservices.gov.au website.

Head Office : Unit 16\87-91 Heatherdale Road, Ringwood 3134*
* Please note we service all Australian metropolitan areas and have local technicians in most suburbs.

Hours: Head office is open Monday to Friday between 9:00 am – 5:30 pm AEST, we do book on-site and remote support jobs between 8:00 am – 8:00 pm Monday to Friday and 9:00 am – 5:00 pm Saturday and Sunday.

We are delighted to provide our clients a 24 hour/7 Day a week call service, where you can call and speak to a real person here in Australia and leave a message for us. If you leave a message with the call service centre during business hours, we will contact you back within 30 minutes or less. If you call outside of our business hours these will be attended at the start of the next business day.

Payment Methods: Cash, Credit Card and BPAY. Credit Cards that are accepted are; Visa, MasterCard, American Express and Diners Club. We do accept EFTPOS cards on-site but they must have a VISA or MasterCard stamp on them.

Contact Form

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If you are experiencing any problems with your technology please enter your details below and one of our helpful helpdesk staff will contact you back in 30 minutes or less.

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Customer Reviews
The Original PC Doctor
Average Rating: 4.5 out of 5
*Based on 471471 customer reviews collected via multiple sources (Word of Mouth, Product Reviews, Google Reviews and our feedback system.
The Original PC Doctor reviews

Stage 4: Restrictions Melbourne Metro

COVID-19 Stage 4 Overview

We are closely monitoring the situation daily and constantly revision and updating company policies and procedures to keep our staff, clients and the greater community safe. If any of our staff have any flu symptoms, they must cease work immediately and get tested while waiting for tests they are forced to stay at home and not permitted to leave for any reason what so ever. Thus far Australia wide as of 7:12 am on 18th August 2020 we have had 4 technicians go in for testing, one in SA and three in Victoria all came back as negative, to our knowledge we have been responsible for zero community transmissions and zero COVID-19 cases. After dealing with virus outbreaks for the last 20 years we understand the social dynamics and life cycles of these epidemics. As an organisation have gone over and above the government regulations and are working on new technologies to keep serving our clients with the highest standards of quality and service long into this pandemic.

We would like to update you regarding the stage 4 restrictions imposed by Daniel Andrews government on the state of Victoria since Midnight 5th August 2020. We will be closely screening all clients that they are clear from any flu symptoms or been into contact with anyone that is confirmed to have the COVID-19 virus. The great news is you can still get your computer fixed in Victoria, all other states are not affected and running as per normal, we have a number of flexible options for you;

1) Remote desktop support, for any software configuration issues we can log in remotely via the internet and fix them.

2) Contact-less computer repairs. We will book a time when a technician will come to your work or home, once the technician arrives they will call you. You are then required to put the equipment outside. The technician will take the equipment away assess it and then get back to you with some options for repairing it. Once the repairs are complete the technician will return the computer back to you.

3) Sendle - DIY send it in. You can book a Sendle pickup which we organise for the next business day. Simple call up and book the job, you then need to put your laptop in a box and we email you a shipping label. Attach the label to the box and a Sendle courier will pick it up from your work or home on the next business day. We will also arrange for delivery back to you once the computer is all fixed up.

4) Australia Post. You can register your details with us and then send your computer in for repairs. We can send it back once the machine is repaired and working like new again.

5) Onsite booking, this is only as a last resort if you need your computer as a primary communications tool or you need help with your NBN or VOIP phone. We can dispatch a technician with the full PPE outfit to you home or workplace to get you back online.

If you have any comments, concerns or feedback we would love to hear it, please email our biosecurity task force at [[email protected]].