Our Service and Quality Guarantees
The Original PC Doctor is committed to providing honest and accountable IT repair & support services for our clients. We have thousands of satisfied clients and years of experience to prove this. Our guarantees are designed to promote quality of service and peace of mind in the fact that you are receiving the best IT and computer repair services in Melbourne with no risk to you our valued client!
“No Fix No Fee” Guarantee
The PC Doctor “No Fix No Fee” Guarantee means that if you call us to fix a problem and we can’t find a solution, fix or repair, we won’t charge you a cent, even if we come to your home or office!
You should know that often the solution to your problem might be that you need to upgrade your software or hardware, which of course is likely to involve you spending money in some cases. If for any reason you are unable to follow our situation or advice, then the guarantee does not apply unfortunately but for everything else, you are covered!
14-Day Satisfaction Guarantee
Our 14-Day Satisfaction Guarantee ensures that your system remains healthy for at least 14-days after each visit or service from us.If you do have any issues notify our friendly office staff straight away and we will book the same technician to come out on the next available appointment if it is the same issue that has reoccurred then you will not have anything more to pay it’s on us!
Of course, any new or unrelated problems are not included in the guarantee, but we’ll try our best to look after you!