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Australia's No.1 Computer Support Company
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Broadband Internet Installations

Broadband Internet Installations

Does your Internet connection need to be set-up, upgraded or fixed?

Getting connected to the Internet can be such an exciting time but to set it up can be just quite confusing! Unfortunately for most Australians, the process of setting up an internet connection is often far from thrilling and can generally result in more issues than what it originally was set up to be.

In other cases, you may have an internet connection already but it may not run at the ideal speed you want. Or perhaps you are looking to upgrade to a smarter more efficient service for your needs. Regardless whether working with old or new computers or equipment, our technicians are more than happy to fix or assist. So instead of trying to wait hours on a phone with your internet provider and getting nowhere with your setup just give us a call and we will have a technician out that day to set it up right in front of your eyes.

The range of internet services available to you varies depending on where you are located, however, our trained technicians can best advise on what service is best for you. Whether you were wanting Broadband, ADSL, 3G/4G. ISDN, SHDSL, Fiber Optic, PSTN Dial-up, NBN or cable internet or even if you are just plain clueless on where to begin our technicians can troubleshoot, fix, support or set-up your new connection so that you can be running from the internet that day!

Our most common queries from our clients are:

  • How do I set-up my wireless network securely so that my neighbours stop using my wireless network?
  • How do I configure my internet to avoid danger to my family?
  • How do I regulate my children’s access to the Internet?
  • How do I make my internet safe to use?
  • How do I speed up my internet that I currently have?
  • How do I change internet providers without ruining my internet access?

Why Choose us:

  • No Fix No Fee – If we cannot find the problem or offer you a fix or solution then you’ll pay nothing!
  • Same Day Service – We send the experts to your Home or Business.
  • 14 Day Work Guarantee – If the fault re-emerges we will send the same technician out free of charge to fix the issue.
  • Onsite Appointments that suit your busy lifestyle – Weekdays, After Hours and Saturdays.
  • We do it all – PCs, Macs, Laptops, Tablets and Servers.
  • Local Service – We have local Technicians Servicing all Melbourne Suburbs.
  • Fixed appointment times – Means no waiting around. We understand your time is important!
  • Fast Repairs – We carry all parts and accessories including new desktops, laptops and brand new software.
  • Proven Track Record – Over 10 years in business and thousands of satisfied customers!

Get your Internet sorted quickly and professionally today, call us to have a chat how we can help 1300 723 628.

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The Original PC Doctor
Average Rating: 4.5 out of 5
*Based on 471471 customer reviews collected via multiple sources (Word of Mouth, Product Reviews, Google Reviews and our feedback system.
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Stage 4: Restrictions Melbourne Metro

COVID-19 Stage 4 Overview

We are closely monitoring the situation daily and constantly revision and updating company policies and procedures to keep our staff, clients and the greater community safe. If any of our staff have any flu symptoms, they must cease work immediately and get tested while waiting for tests they are forced to stay at home and not permitted to leave for any reason what so ever. Thus far Australia wide as of 7:12 am on 18th August 2020 we have had 4 technicians go in for testing, one in SA and three in Victoria all came back as negative, to our knowledge we have been responsible for zero community transmissions and zero COVID-19 cases. After dealing with virus outbreaks for the last 20 years we understand the social dynamics and life cycles of these epidemics. As an organisation have gone over and above the government regulations and are working on new technologies to keep serving our clients with the highest standards of quality and service long into this pandemic.

We would like to update you regarding the stage 4 restrictions imposed by Daniel Andrews government on the state of Victoria since Midnight 5th August 2020. We will be closely screening all clients that they are clear from any flu symptoms or been into contact with anyone that is confirmed to have the COVID-19 virus. The great news is you can still get your computer fixed in Victoria, all other states are not affected and running as per normal, we have a number of flexible options for you;

1) Remote desktop support, for any software configuration issues we can log in remotely via the internet and fix them.

2) Contact-less computer repairs. We will book a time when a technician will come to your work or home, once the technician arrives they will call you. You are then required to put the equipment outside. The technician will take the equipment away assess it and then get back to you with some options for repairing it. Once the repairs are complete the technician will return the computer back to you.

3) Sendle - DIY send it in. You can book a Sendle pickup which we organise for the next business day. Simple call up and book the job, you then need to put your laptop in a box and we email you a shipping label. Attach the label to the box and a Sendle courier will pick it up from your work or home on the next business day. We will also arrange for delivery back to you once the computer is all fixed up.

4) Australia Post. You can register your details with us and then send your computer in for repairs. We can send it back once the machine is repaired and working like new again.

5) Onsite booking, this is only as a last resort if you need your computer as a primary communications tool or you need help with your NBN or VOIP phone. We can dispatch a technician with the full PPE outfit to you home or workplace to get you back online.

If you have any comments, concerns or feedback we would love to hear it, please email our biosecurity task force at [[email protected]].