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Computer Repairs Resources Centre

Looking for a Computer Repairs Resources Centre? You have come to the right spot!

Here at the The Original PC Doctor we have put together a handy Computer Repairs Resources Centre for you. Where here to support or lend a hand when needed. With a large variety of services, The Original PC Doctor can arrange to get a qualified local technician straight to your door or organise a remote service call.

computer repair resources

This resource page has purely been made to make it easy for you to use and will provide you with additional reference materials to support the work that may be carried out by our technicians. These links that are provided are:

Technical terms – This page will involve commonly terms that may be used by your technician. Such terms may include terms like “motherboard” and what it means. If you can’t find the term you’re looking for give us a call and we will be more than happy to explain the terms to you over the phone or via email.

Frequently Asked Questions (FAQ) – This page showcases our most frequently asked questions from our clients. Of course if you have a question that is not listed on this page feel free to call us on 1300 024 398 and ask away.

Link Support – This page includes links that a technician may use to work on your computer, you can also have a look as all the link are explained in plain English.

Microsoft Support Click Here – If your Microsoft product is in the warranty period we suggest that you contact Microsoft to see if your covered. If Microsoft can’t help you then we will be more than happy to link you with one of our friendly and helpful technicians.

Apple Products Support  – If your Apple product is in the warranty period we suggest that you contact Apple to see if your covered. If Apple can’t help you then we will be more than happy to link you with one of our friendly and helpful technicians.

Haven’t found what your looking for in our Computer Repairs Resources Centre?  Don’t worry call our friendly Australian phone assist team on 1300 024 398 who will be delighted to hear from you.

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Stage 4: Restrictions Melbourne Metro

COVID-19 Stage 4 Overview

We are closely monitoring the situation daily and constantly revision and updating company policies and procedures to keep our staff, clients and the greater community safe. If any of our staff have any flu symptoms, they must cease work immediately and get tested while waiting for tests they are forced to stay at home and not permitted to leave for any reason what so ever. Thus far Australia wide as of 7:12 am on 18th August 2020 we have had 4 technicians go in for testing, one in SA and three in Victoria all came back as negative, to our knowledge we have been responsible for zero community transmissions and zero COVID-19 cases. After dealing with virus outbreaks for the last 20 years we understand the social dynamics and life cycles of these epidemics. As an organisation have gone over and above the government regulations and are working on new technologies to keep serving our clients with the highest standards of quality and service long into this pandemic.

We would like to update you regarding the stage 4 restrictions imposed by Daniel Andrews government on the state of Victoria since Midnight 5th August 2020. We will be closely screening all clients that they are clear from any flu symptoms or been into contact with anyone that is confirmed to have the COVID-19 virus. The great news is you can still get your computer fixed in Victoria, all other states are not affected and running as per normal, we have a number of flexible options for you;

1) Remote desktop support, for any software configuration issues we can log in remotely via the internet and fix them.

2) Contact-less computer repairs. We will book a time when a technician will come to your work or home, once the technician arrives they will call you. You are then required to put the equipment outside. The technician will take the equipment away assess it and then get back to you with some options for repairing it. Once the repairs are complete the technician will return the computer back to you.

3) Sendle - DIY send it in. You can book a Sendle pickup which we organise for the next business day. Simple call up and book the job, you then need to put your laptop in a box and we email you a shipping label. Attach the label to the box and a Sendle courier will pick it up from your work or home on the next business day. We will also arrange for delivery back to you once the computer is all fixed up.

4) Australia Post. You can register your details with us and then send your computer in for repairs. We can send it back once the machine is repaired and working like new again.

5) Onsite booking, this is only as a last resort if you need your computer as a primary communications tool or you need help with your NBN or VOIP phone. We can dispatch a technician with the full PPE outfit to you home or workplace to get you back online.

If you have any comments, concerns or feedback we would love to hear it, please email our biosecurity task force at [[email protected]].