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Zoom Boss Apologises for Safety Concerns and Promises to Solve the Problem

Zoom Boss Apologises for Safety Concerns and Promises to Solve the Problem

The COVID-19 pandemic changed the way we work. As governments across the globe urge people to work from home whenever possible, Zoom has become one of the most popular platforms in the world. While the platform was founded in 2011, and it had 1.99 million monthly active users in 2019, the novel coronavirus disease pandemic has boosted its popularity even more. The company added 2.22 million monthly active users so far on the top in 2020. But not everything is perfect, though. Zoom has faced serious safety concerns and privacy problems that point, once again, too fragile security of online platforms. The Zoom boss promises to fix the problem.

Photobombing is one of nuisances

Zoom has faced serious safety concerns and privacy problems such as photobombing, malicious injection, leaking sensitive data and many more. 

Zoom’s boss speaks out

Billionaire businessman and founder of Zoom, Eric S. Yuan, published a blog on April 1st 2020, to address the scrutiny over safety problems affecting this platform. In the blog, Zoom’s boss provided some background information where he stated the platform was primarily designed for enterprise customers and large institutions with full IT support.

The traffic on the platform and the number of daily users have increased overnight, which was not something they could anticipate. In late February, they announced they wanted to help and offered 90,000 schools across 20 countries to allow children to continue their education remotely. The broader set of users who use Zoom in different and unexpected ways presented the challenges the company did not predict which it led to the identifying of unforeseen issues, pre-existing problems, security fails, and privacy concerns.

Yuan apologised for the problems and promised the platform would resolve them. He also detailed many steps they had already taken to make Zoom safer for everyone. 

Zoom’s safety problems

Safety problems are not uncommon lately, but most people who hold conference calls on Zoom did not expect this platform would be risky to use. This is not the only platform for video calls, but somehow it has become the universal tool for people around the world who work from home. The reasons behind its popularity are numerous, including the fact it is easy to set up and use. It can also feature more people in conversation than some other apps. Let’s not forget that up to 100 people can join a meeting for free. The platform works well, delivers high-quality video, and even allows you to record the meeting for the archive. 

Although ease of use is the advantage of Zoom, it is also the reason why the app is fruitful ground for hackers. It is easy for hackers to inject malware into a machine running Zoom. Safety and privacy problems and concerns with Zoom are numerous, including: 

  • Anyone can “bomb” a public Zoom meeting if they know the meeting ID
  • Windows malware injection
  • Phony end-to-end encryption 
  • Malware-like behaviour on Mac
  • Leaks of email addresses and profile photos
  • Sharing of personal data with advertisers
  • Sending user data to Facebook
  • Hackers were even “bombing” conversations and meetings with pornography
zoom meeting

Zoom had taken various steps to address safety concerns reported.

Steps were taken to address concerns

As mentioned above, Zoom had taken various steps to address safety concerns reported by users, tech experts, and even journalists. These include:

  • Clarifying the encryption practices
  • Issuing guidelines to avoid becoming a victim of “zoombombing.”
  • Removing LinkedIn feature to prevent unnecessary data disclosure
  • Fixing Mac-related problems
  • Removing code that shared information from iOS to Facebook

They also plan to host weekly webinars to provide privacy and security updates to the community. Other plans of the platform include enacting feature freeze, effectively immediately, and shifting all engineering resources to focus on the biggest trust, safety, and privacy issues. In other words, Zoom is set to pause new feature development in order to work on improving the safety of users on the platform.

Conclusion

The number of active Zoom users has increased practically overnight, and, according to the boss, they had no way to anticipate it. As a result, various problems have occurred and were highlighted by people who use Zoom in different ways. Safety problems are numerous, but the founder of Zoom issued an apology and promised to fix them. They have already taken some important steps to fix the biggest dangers.

References 

Written by The Original PC Doctor on 6th April 2020.

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Stage 4: Restrictions Melbourne Metro

COVID-19 Stage 4 Overview

We are closely monitoring the situation daily and constantly revision and updating company policies and procedures to keep our staff, clients and the greater community safe. If any of our staff have any flu symptoms, they must cease work immediately and get tested while waiting for tests they are forced to stay at home and not permitted to leave for any reason what so ever. Thus far Australia wide as of 7:12 am on 18th August 2020 we have had 4 technicians go in for testing, one in SA and three in Victoria all came back as negative, to our knowledge we have been responsible for zero community transmissions and zero COVID-19 cases. After dealing with virus outbreaks for the last 20 years we understand the social dynamics and life cycles of these epidemics. As an organisation have gone over and above the government regulations and are working on new technologies to keep serving our clients with the highest standards of quality and service long into this pandemic.

We would like to update you regarding the stage 4 restrictions imposed by Daniel Andrews government on the state of Victoria since Midnight 5th August 2020. We will be closely screening all clients that they are clear from any flu symptoms or been into contact with anyone that is confirmed to have the COVID-19 virus. The great news is you can still get your computer fixed in Victoria, all other states are not affected and running as per normal, we have a number of flexible options for you;

1) Remote desktop support, for any software configuration issues we can log in remotely via the internet and fix them.

2) Contact-less computer repairs. We will book a time when a technician will come to your work or home, once the technician arrives they will call you. You are then required to put the equipment outside. The technician will take the equipment away assess it and then get back to you with some options for repairing it. Once the repairs are complete the technician will return the computer back to you.

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If you have any comments, concerns or feedback we would love to hear it, please email our biosecurity task force at [[email protected]].