Alienware Repairs Australia — Laptops, Aurora Desktops & Monitors

Depends entirely on the fault. Most common: thermal repaste $280-$320, battery $420-$680, screen $650-$1,600, charging port $320-$450, hinge $280-$720, GPU $450-$900. We quote a price band before any work — no surprise bills.

For diagnostic visits, software, peripheral and Aurora desktop work — yes, onsite across all major Australian metros. Internal laptop repairs (GPU re-paste, battery, fans, screen) go back to our workshop where we have the clean bench and gaming-laptop-specific tools.

For single-fault out-of-warranty repair: us, usually by 30-60%. Dell charges a flat-rate fee per device that often exceeds a refurbished unit’s price. Our per-fault pricing typically lands much lower. For warranty work: Dell first — that’s free.

Often yes — we specialise in board-level work (hot-air rework, BGA reball, microscope soldering) that most generic repair shops don’t have. Bring it in with whatever the previous shop diagnosed; we’ll re-assess.

Yes — 90-day warranty on parts and labour for every repair. If the same fault recurs within 90 days we re-do the work at no cost.

Yes — data preservation is a default. We image the M.2 NVMe SSD as a safety net before any board-level work. For repairs that don’t open the chassis (software, peripheral), data isn’t touched.

Storage upgrades: yes, freely — most Alienware have user-accessible M.2 slots. RAM: yes on desktops, limited on thin laptops (LPDDR5 is soldered on x-series). GPU: yes on Aurora desktops, no on laptops (soldered BGA).

Yes — bulk service, swap-out stock, asset tagging, secure data erasure on retirement. Email [email protected] with your fleet size and we’ll set up a service-level agreement.

Same-day in workshop for thermal repaste. 1-3 days for battery, fan, charging port. 3-7 days for board-level diagnostics or special-order parts (OLED panels, latest-gen GPU components). Always quoted with the work.

If still in Dell’s hardware warranty, go to Dell first — independent repair before warranty expires may void coverage. Out of warranty (most cases), nothing to void. We always check your warranty status during the free quote.

Yes — software-state issues are usually free (Command Center reinstall + firmware re-flash). Hardware fault (LED controller / flex) is $180-$420 depending on which part.

Almost always yes for popular generations (m15 R5, m16 R1/R2, m17 R5, m18 R1/R2, x15, x16). A $300-$700 thermal+battery refresh extends them 2-3 years. We’ll always give you both numbers (repair vs comparable refurbished) at quote time.