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The Original PC Doctor: Your Trusted Melbourne IT Support Partner for Small Businesses

Is Your Melbourne Small Business Struggling with IT Issues? We Can Help!

small business IT support Melbourne

small business IT support in Melbourne

Tired of IT problems hindering your Melbourne small business? You’re not alone. At The Original PC Doctor, we understand the unique challenges small businesses face when it comes to technology. That’s why we offer comprehensive and reliable small business IT support services in Melbourne designed to keep your business running smoothly and efficiently.

Why Choose The Original PC Doctor?

  • Local Expertise: We are a Melbourne-based IT support company with a team of experienced and certified technicians who understand the specific needs of local businesses.


  • Wide Range of Services: We offer a variety of services to meet your individual needs, including:
    • Computer repairs and maintenance
    • Network setup and security
    • Cloud computing solutions
    • Data backup and recovery
    • Help desk support
    • Cyber security 
    • Disaster Planning 
    • 3CX, VOIP, ePABX
    • Remote Monitoring
    • Managed Services
    • Internet Solutions
    • Redundancy Planning


  • Fast and Reliable Service: We understand that downtime can be costly for your business. That’s why we offer fast response times and reliable service to get you back up and running as soon as possible. We will contact you back within 30 minutes or less of you contacting us.
  • Affordable Solutions: We offer competitive rates and flexible pricing options to fit your budget.
  • Exceptional Customer Service: Established in 2001, we are committed to providing exceptional customer service and ensuring your complete satisfaction.

Ready to get your IT taken care of?

  • Call us today at 1300 723 628 for a free phone consultation and a quick quote. You can try us out for remote support or an onsite visit and see the difference that makes The Original PC Doctor an Australian Legend!

Explore answers to commonly asked questions about our services and solutions in our small business IT support Melbourne FAQ section

Small Business IT Support FAQ

  • How to choose the best computer for my business?

    Choosing the perfect computer for your business involves understanding your specific needs and matching them with the right hardware specifications. Here’s a breakdown of key factors to consider:

    1. User Needs and Software:

    • Who will be using the computers? Different roles might have different needs. For example, graphic designers might need more powerful machines than those working in data entry.
    • What software will they be using? Research the software’s recommended system requirements. This will give you a baseline for CPU, RAM, and storage needs.

    2. Hardware Specifications:

    • Central Processing Unit (CPU): The brain of the computer, responsible for overall processing power. More demanding tasks like video editing need stronger CPUs.
    • Random Access Memory (RAM): Manages active tasks. More RAM allows for smoother multitasking and handling larger files. 8GB is a good starting point, but consider 16GB for demanding applications.
    • Storage: Solid-state drives (SSDs) offer faster boot times and application loading compared to traditional hard disk drives (HDDs). However, HDDs provide more storage space at a lower cost. Consider a combination SSD for the operating system and frequently used software, and an HDD for bulk storage.

    3. Additional Considerations:

    • Desktop vs. Laptop: Desktops offer more power and upgradability, while laptops provide portability. Choose based on your team’s work style and location needs.
    • Security: Consider built-in security features like fingerprint scanners and TPM chips, especially if handling sensitive data.
    • Operating System: Windows and macOS are popular choices, each with its strengths. Consider your team’s familiarity and software compatibility.
    • Budget: Set a realistic budget and prioritize features based on your needs. Don’t always go for the top-of-the-line option if it doesn’t match your essential requirements.

    Remember: Consulting an IT professional familiar with your industry’s specific needs can be extremely helpful in navigating the choices and finding the best value for your business.

  • What is cloud computing and how can it benefit my business?

    Imagine having access to a vast pool of computing resources like storage, processing power, and software, all available online and accessible from anywhere with an internet connection. That’s the essence of cloud computing. Here’s how it can benefit your business:

    1. Cost-Effectiveness:

    • Reduced upfront costs: With cloud computing, you don’t need to invest in expensive hardware, software licenses, or IT infrastructure maintenance. You simply pay for the resources you use, on a pay-as-you-go basis.
    • Scalability: Easily scale your resources up or down as your business needs fluctuate. No need to worry about over-provisioning or under-provisioning hardware.

    2. Increased Efficiency and Productivity:

    • Accessibility: Access your data and applications from anywhere with an internet connection. This fosters remote work and collaboration, boosting team productivity.
    • Automatic updates: Cloud services are automatically updated by the provider, eliminating the need for manual updates and maintenance on your end.

    3. Enhanced Security and Reliability:

    • Robust security: Cloud providers invest heavily in security measures to protect your data. Regular backups and disaster recovery plans ensure business continuity even in unforeseen circumstances.
    • Automatic backups: Data is automatically backed up in the cloud, eliminating the risk of data loss due to hardware failure or other incidents.

    4. Improved Collaboration:

    • Shared workspaces: Cloud-based tools facilitate real-time collaboration on documents, projects, and communication, fostering better teamwork and information sharing.
    • Version control: Easily track changes, revert to previous versions, and ensure everyone is working on the latest version of documents.

    5. Innovation and Agility:

    • Access to cutting-edge technology: Cloud providers offer access to powerful tools and technologies that might be out of reach for smaller businesses, enabling innovation and keeping you competitive.
    • Faster time to market: Cloud-based solutions can help you launch new projects and services quicker by eliminating the need to set up your own infrastructure.

    Here’s a crucial point to remember: While cloud computing offers numerous benefits, it’s essential to choose a reputable provider with strong security practices and data privacy policies to ensure your business information is protected.

  • How can I protect my business from cyberattacks?

    Protecting your business from cyberattacks requires a multi-layered approach, addressing both technical aspects and employee awareness. Here are some key strategies:

    1. Secure your networks and databases:

    • Firewalls: Implement firewalls to act as a barrier between your internal network and the external internet, filtering incoming and outgoing traffic.
    • Encryption: Encrypt sensitive data, both at rest (stored on devices) and in transit (being transmitted). This renders it useless even if intercepted by attackers.
    • Strong passwords and multi-factor authentication (MFA): Enforce strong password policies and implement MFA for added security. MFA requires a second authentication factor, like a code from your phone, besides your password, making it harder for unauthorized access.
    • Regular updates: Keep your software and operating systems updated with the latest security patches to address vulnerabilities exploited by attackers.
    • Secure Wi-Fi: Secure your Wi-Fi network with strong encryption and access control measures, preventing unauthorized devices from connecting.

    2. Create security policies and practices:

    • Develop clear policies: Establish clear policies outlining acceptable use of company devices, data handling and storage procedures, and reporting any suspicious activity.
    • Employee training: Regularly educate and train your employees on cyber threats, phishing scams, and best practices for secure online behavior.
    • Phishing simulations: Conduct simulated phishing attacks to test employee awareness and preparedness, helping them identify and avoid real attacks.

    3. Implement data backup and recovery:

    • Regular backups: Regularly back up your critical data to a secure offsite location. This allows you to recover data in case of a cyberattack or other incident.
    • Disaster recovery plan: Develop a comprehensive disaster recovery plan outlining steps to respond to and recover from a cyberattack or other disruptive event.

    4. Consider cyber security insurance:

    • Financial protection: Cyber security insurance can help mitigate financial losses incurred in the event of a cyberattack, including data recovery costs, legal fees, and business interruption.

    5. Stay informed:

    • Stay updated on the latest threats: Subscribe to reputable cybersecurity resources to stay informed about the latest cyber threats and trends.
    • Seek professional help: Consider consulting with a cybersecurity professional to conduct a security assessment and identify potential vulnerabilities in your systems.

    By implementing these strategies, you can significantly improve your business’s cybersecurity posture and be better prepared to defend against cyberattacks. Remember, cybersecurity is an ongoing process, and it’s essential to continuously monitor, adapt, and improve your security measures.

  • What is the best way to back up my business data?

    The “best” way to back up your business data isn’t a single, one-size-fits-all solution. It depends on various factors like the size and nature of your business, the volume and sensitivity of your data, and your budget. However, here are some key principles and approaches to consider for a robust backup strategy:

    1. The 3-2-1 Rule: This industry standard emphasizes creating 3 copies of your data, storing them on 2 different media types, with 1 copy kept offsite. This ensures redundancy and minimizes the risk of losing data due to hardware failure, software issues, or even physical disasters like fire or theft.

    2. Backup Methods:

    • Local Backups:
      • External hard drives: Offer portability and affordability but are susceptible to physical damage and onsite disasters.
      • Network-attached storage (NAS): Provides centralized storage and easier access but requires additional investment and might not be suitable for highly sensitive data.
    • Cloud Backups:
      • Public cloud storage: Offers scalability, remote access, and potentially lower costs but might raise security concerns for sensitive data.
      • Backup as a service (BaaS): Provides comprehensive backup solutions with features like automated scheduling, encryption, and disaster recovery, but usually comes at a higher cost.

    3. Backup Automation:

    • Schedule regular backups to ensure data is consistently captured. Consider both full and incremental backups, where only changed data is backed up after the initial full copy.
    • Automate the backup process to eliminate the risk of human error and ensure backups are performed consistently.

    4. Testing and Recovery:

    • Regularly test your backups to ensure they are functional and you can successfully recover data in case of an incident.
    • Develop a clear disaster recovery plan outlining the steps involved in restoring your data and resuming operations after a data loss event.

    5. Security:

    • Implement strong encryption for your backups, both in transit and at rest, to safeguard your sensitive data from unauthorized access.
    • Maintain good password hygiene and access controls to prevent unauthorized individuals from tampering with your backups.

    Remember, choosing the best approach involves assessing your specific needs and consulting with IT professionals if needed. They can help you create a customized backup strategy that aligns with your business requirements and budget, ensuring your valuable data is well-protected.

  • Do I need a website for my small business?

    In today’s digital world, having a website is strongly recommended for most small businesses, even if you don’t sell products online. Here’s why:

    Increased Visibility and Credibility:

    • A website establishes your online presence, making you discoverable by potential customers searching for businesses like yours.
    • It acts as a professional online storefront, showcasing your brand, products or services, and building trust with potential customers.

    Improved Customer Engagement:

    • Your website allows you to share detailed information about your business, including offerings, contact details, customer testimonials, and FAQs.
    • It provides a platform for engaging with customers through contact forms, email signups, or even a blog with valuable content.

    Marketing and Growth Opportunities:

    • A website serves as a central hub for your online marketing efforts. You can integrate social media, online advertising, and email marketing campaigns with your website.
    • It allows you to track website traffic and user behavior, providing valuable insights to improve your marketing strategies and reach new customers.

    Competitive Advantage:

    • Without a website, you risk losing potential customers to competitors who have an online presence.
    • A well-designed website can differentiate you from competitors and leave a lasting impression on potential customers.

    However, there are a few exceptions where a website might not be essential:

    • Very local businesses with a strong existing customer base: If you rely primarily on word-of-mouth referrals and local customers who already know you, a website might not be crucial.
    • Businesses operating solely on social media platforms: Some businesses, particularly those targeting younger demographics, might find success solely through social media marketing and online marketplaces.

    Ultimately, the decision to have a website requires careful consideration of your specific business model, target audience, and marketing goals. If you’re unsure, consulting with a digital marketing professional can help you weigh the pros and cons and make an informed decision.

  • How can I use social media to market my business?

    Social media marketing can be a powerful tool for small businesses, allowing you to connect with a wider audience, build brand awareness, and drive sales. Here are some effective ways to leverage social media for your business:

    1. Define your goals and target audience:

    • Set SMART goals: Clearly define what you want to achieve with social media marketing, such as increasing brand awareness, generating leads, or boosting website traffic. Use the SMART framework (Specific, Measurable, Achievable, Relevant, and Time-bound) to ensure your goals are well-defined and trackable.
    • Identify your ideal customer: Understand your target audience’s demographics, interests, and online behavior. This will help you tailor your content and messaging to resonate with them.

    2. Choose the right platforms:

    • Not all social media platforms are created equal. Focus on the platforms where your target audience is most active. Popular options include Facebook, Instagram, Twitter, LinkedIn, and YouTube, but newer platforms like TikTok might be relevant depending on your industry and target demographic.

    3. Create engaging content:

    • Regularly share high-quality content that is relevant to your target audience and aligns with your brand. This could include informative blog posts, eye-catching images, engaging videos, customer testimonials, or behind-the-scenes glimpses into your business.
    • Post consistently: Maintain a consistent posting schedule to stay top-of-mind with your followers. However, avoid overposting as it can overwhelm your audience.

    4. Run social media contests and giveaways:

    • Host contests and giveaways to generate excitement, attract new followers, and encourage engagement. Offer prizes relevant to your target audience, such as your products or services, gift certificates, or experiences.

    5. Partner with influencers:

    • Collaborate with influencers in your industry to reach a wider audience and leverage their credibility. Choose influencers whose values and audience align with your brand.

    6. Utilize social media advertising:

    • Most social media platforms offer paid advertising options that allow you to target specific demographics and interests. This can be an effective way to reach a wider audience and drive targeted traffic to your website or landing page.

    7. Track your results and adapt your strategy:

    • Regularly monitor your social media analytics to track key metrics like reach, engagement, and website traffic. This data helps you understand what content resonates with your audience and identify areas for improvement. Be prepared to adapt your social media strategy based on your findings.

    Additional Tips:

    • Respond to comments and messages promptly: Engage with your followers by responding to comments and messages promptly. This shows that you value their feedback and builds stronger relationships.
    • Run social media listening campaigns: Use social listening tools to monitor brand mentions and industry conversations. This can help you identify trends, address potential issues, and engage in relevant discussions.
    • Use relevant hashtags: Utilize relevant hashtags to help people discover your content and expand your reach. However, avoid overusing hashtags or using irrelevant ones.

    By following these strategies and staying consistent with your efforts, you can leverage social media to effectively market your small business and achieve your desired outcomes.

  • What is the best accounting software for small businesses?

    Choosing the “best” accounting software for your small business depends on your specific needs and budget. However, some popular options consistently rank high in terms of features, ease of use, and value for small businesses. Here are a few top contenders:

    1. QuickBooks Online:
    • Best for: Overall accounting, ideal for those familiar with the QuickBooks desktop software.
    • Features: User-friendly interface, comprehensive features including invoicing, expense tracking, bill pay, financial reporting, and inventory management. Integrates with various third-party applications.
    • Pricing: Starts at $30 per month for basic features, with higher tiers offering additional features and user seats.
    1. Xero:
    • Best for: Micro-businesses and startups, user-friendly interface, good for collaboration.
    • Features: Easy to use, strong cloud-based accounting with features like bank reconciliation, invoicing, expense tracking, and financial reporting. Integrates with various third-party applications.
    • Pricing: Starts at $20 per month for basic features, with higher tiers offering additional features and user seats.
    1. FreshBooks:
    • Best for: Service-based businesses and freelancers, user-friendly for beginners.
    • Features: Simple and user-friendly, ideal for invoicing, expense tracking, time tracking, and project management. Integrates with popular payment gateways and other business tools.
    • Pricing: Starts at $15 per month for basic features, with higher tiers offering additional features and user seats.
    1. Zoho Books:
    • Best for: Budget-friendly option with a free plan, good for growing businesses.
    • Features: Offers a free plan with basic features like invoicing, expense tracking, and bank reconciliation. Paid plans offer additional features like inventory management, projects, and credit notes. Integrates with other Zoho applications.
    • Pricing: Free plan available, paid plans start at $10 per month.
    1. Wave:
    • Best for: Freelancers and solopreneurs, completely free basic plan.
    • Features: Free plan includes invoicing, expense tracking, receipt scanning, and bank reconciliation. Paid plans offer additional features like payments processing and double-entry accounting.
    • Pricing: Free plan available, paid plans start at $9 per month.

    It’s important to consider your specific needs and budget when choosing accounting software. Some factors to consider include:

    • The size and complexity of your business: If you have a simple business with few transactions, you might not need a feature-rich software.
    • Your budget: Accounting software can range in price from free to hundreds of dollars per month.
    • Your technical expertise: Some software options are more user-friendly than others.
    • The features you need: Make sure the software has the features you need to run your business, such as invoicing, expense tracking, and financial reporting.

    It can be helpful to try out free trials of different software options before making a decision.

  • How can I improve the security of my Wi-Fi network?

    Securing your Wi-Fi network is crucial to protect your devices and data from unauthorized access. Here are some key steps you can take:

    1. Strong and Unique Password:

    • Change the default SSID (name) and password: Don’t use the manufacturer’s default settings, as they are widely known and easily exploitable.
    • Create a strong password: Use a combination of upper and lowercase letters, numbers, and symbols, with at least 12 characters. Avoid using personal information or dictionary words.
    • Unique password for each network: Avoid using the same password for your home and work Wi-Fi networks.

    2. Encryption:

    • Enable WPA3 encryption: WPA3 is the latest and most secure Wi-Fi encryption standard. If your router doesn’t support WPA3, use WPA2 (AES). Avoid using WEP, as it is no longer considered secure.
    • Disable Guest Network: Unless you regularly have guests, keep the guest network disabled to minimize potential vulnerabilities.

    3. Network Management:

    • Hide your network SSID (optional): This makes it harder for others to see your network, but it doesn’t guarantee complete security.
    • Enable MAC address filtering: This allows you to specify which devices can connect to your network by their unique MAC address. However, it can be time-consuming to manage and some devices might not have static MAC addresses.
    • Disable remote access to your router: This prevents unauthorized access to your router’s settings from the internet.

    4. Additional Tips:

    • Keep your router firmware up to date: Regularly check for and install firmware updates from your router manufacturer to address security vulnerabilities.
    • Place your router strategically: Position your router centrally in your home for optimal coverage and avoid placing it near walls or metal objects that can weaken the signal.
    • Monitor connected devices: Regularly check the list of devices connected to your network and identify any unknown devices.

    Remember: While these steps significantly improve your Wi-Fi security, no single measure is foolproof. Maintaining a layered security approach, including strong passwords, encryption, and user awareness, is essential for comprehensive protection. If you have concerns about advanced security threats or managing your network security, consider consulting a qualified IT professional for further guidance.

  • What are the best tools for managing remote teams?

    Managing remote teams effectively requires the right tools to facilitate communication, collaboration, and productivity. Here are some of the best tools to consider, categorized by their function:


    Project Management and Collaboration:

    • Asana: A popular project management tool offering task creation, assignment, deadlines, progress tracking, and team discussions.
    • Trello: A visual task management tool that uses boards, lists, and cards to organize tasks and workflows.
    • Monday.com: A work operating system that provides project management, CRM, marketing automation, and other features in a single platform.

    File Sharing and Storage:

    Time Tracking and Productivity:

    • Toggl Track: A time tracking tool that allows you to track time spent on tasks and projects, analyze productivity, and generate reports.
    • Clockify: A free time tracking tool with features like project timers, timesheets, and reports.
    • RescueTime: A time management tool that tracks how you spend your time on different applications and websites and helps improve focus.

    Additional Tools:

    Choosing the right tools:

    The best tools for your remote team will depend on your specific needs, team size, budget, and work style. Consider factors like:

    • Team size and needs: Larger teams might require more comprehensive project management tools, while smaller teams might prefer simpler options.
    • Ease of use: Choose tools that are easy for everyone on your team to learn and use.
    • Integrations: Consider tools that integrate with other software you already use, streamlining workflows.
    • Security: Ensure the tools you choose have strong security features to protect your data.

    By carefully selecting and implementing the right tools, you can empower your remote team to collaborate effectively, stay productive, and achieve your business goals.

  • How can I use technology to automate my business processes?

    Automating business processes using technology can significantly improve efficiency, reduce errors, and free up your team’s time to focus on higher-value tasks. Here are some ways you can leverage technology for automation:

    1. Identify Repetitive Tasks:

    • Analyze your current workflows: Start by analyzing your existing business processes to identify repetitive, manual tasks that are good candidates for automation.
    • Consider factors like frequency, error-proneness, and time consumption: Focus on tasks that are performed frequently, prone to human error, and take up a considerable amount of time.

    2. Choose the Right Automation Tools:

    • Robotic Process Automation (RPA): Software robots (bots) mimic human actions to automate repetitive tasks like data entry, form filling, and email sending.
    • Business Process Management (BPM) software: Offers a visual interface to design and automate workflows, often involving approvals and decision-making.
    • Integration Platforms as a Service (iPaaS): Connect different software applications and automate data exchange between them, eliminating manual data transfer.

    3. Consider Cloud-Based Solutions:

    • Scalability and accessibility: Cloud-based solutions offer easy scalability as your needs evolve and can be accessed from anywhere with an internet connection.
    • Reduced IT infrastructure costs: Cloud solutions often eliminate the need for additional hardware and software investments, reducing upfront costs and ongoing maintenance.

    4. Implement Automation Gradually:

    • Start with a pilot project: Begin by automating a single, well-defined process to test the technology, gain experience, and identify any potential challenges.
    • Involve your team: Get your team involved in the automation process, addressing their concerns and ensuring a smooth transition. Training might be necessary for them to adapt to new workflows.

    5. Monitor and Refine:

    • Track results: Once automation is implemented, monitor its effectiveness through key performance indicators (KPIs) like processing time, error rates, and cost savings.
    • Continuously improve: Regularly review and refine your automated processes as needed to ensure they remain efficient and aligned with your evolving business needs.

    Here are some specific examples of how technology can automate business processes:

    • Marketing: Automatically schedule social media posts, send personalized email campaigns, and analyze marketing performance data.
    • Sales: Generate automated quotes and proposals, manage customer relationship databases, and track sales pipeline progress.
    • Finance: Automate accounts payable and receivable processes, reconcile bank statements, and generate financial reports.
    • Human Resources: Automate onboarding new employees, scheduling interviews, and processing payroll.

    Remember: While automation offers numerous benefits, it’s crucial to choose the right tools, implement them thoughtfully, and involve your team in the process. By strategically using technology, you can unlock the potential of automation to streamline your business operations and achieve your goals.

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