OZ Verified Business
Australia's No.1 Computer Support Company
The Original PC Doctor - Carbon Neutral
Need Technical Support? 1300 723 628 Call Service is open 24 Hours/ 7 Days a Week

Actionable feedback policy

Actionable Feedback Policy for “The Original PC Doctor”

At “The Original PC Doctor,” we are committed to providing the best possible services to our customers. We value feedback from the public and use it as a means to continually improve our operations. This Actionable Feedback Policy outlines our approach to collecting and responding to feedback, engaging with the public, and prioritizing transparency.

1. **Feedback Collection:**

a. **Channels:** We actively encourage feedback through various channels, including our website, email, phone calls, and social media platforms.

b. **Anonymous Feedback:** We provide the option for users to submit feedback anonymously to ensure that individuals feel comfortable expressing their views without any fear of retribution.

c. **Surveys and Feedback Forms:** We periodically conduct surveys and feedback forms to gather structured feedback on our services.

d. **Third-Party Platforms:** We also welcome feedback left on third-party review platforms like Yelp and Google Reviews.

2. **Feedback Response:**

a. **Timeliness:** We are committed to responding to feedback in a timely manner. Initial acknowledgment of feedback will typically occur within 48 hours.

b. **Resolution:** We prioritize resolving any issues or concerns raised in the feedback promptly and professionally.

c. **Communication:** Our responses will be clear, empathetic, and focused on addressing the concerns raised by the feedback. We will provide information on steps taken to address the issue and ensure that the individual feels heard.

d. **Escalation:** If an issue is not resolved at the first level, we have an escalation process in place to involve relevant team members or management to ensure it is appropriately addressed.

3. **Engagement with the Public:**

a. **Open Forums:** We may host open forums or Q&A sessions to engage with the public, gather input, and answer questions about our services.

b. **Community Involvement:** We actively participate in local community events and support initiatives to establish a strong and positive presence within the communities we serve.

4. **Transparency:**

a. **Information Sharing:** We will be transparent about our operations, pricing, and services, ensuring that the public has access to information that aids informed decision-making.

b. **Reporting:** We will publish regular reports summarizing feedback trends, highlighting areas for improvement, and demonstrating how we have addressed feedback to the best of our ability.

c. **Data Privacy:** We respect the privacy of individuals who provide feedback and will adhere to all applicable data protection regulations.

5. **Continuous Improvement:**

a. We view feedback as an opportunity to learn and grow. Feedback will be used as a basis for continuous improvement in our operations, services, and customer interactions.

b. Regular reviews of feedback processes and outcomes will be conducted to identify areas for refinement.

6. **Training and Empowerment:**

a. Our staff will be trained to handle feedback effectively and to engage with the public respectfully and professionally.

b. We empower our employees to make decisions that can lead to immediate resolutions when possible, without unnecessary bureaucratic delays.

By implementing this Actionable Feedback Policy, we aim to foster a culture of open communication, transparency, and continuous improvement at “The Original PC Doctor.” We are committed to actively listening to our customers and the public to better serve their needs and exceed their expectations. Your feedback is invaluable to us, and we appreciate your contribution to our ongoing growth and success.

Want a Quick Quote?

Facing tech troubles? Submit your details below and receive a free, no-obligation quote from one of our helpful helpdesk staff within 30 minutes!

    Sign me up for the weekly newsletter

    We will never share your information with anyone.
    Privacy Policy.

    Customer Reviews
    The Original PC Doctor
    Average Rating: 4.5 out of 5
    *Based on 13941394 customer reviews collected via multiple sources (Word of Mouth, Product Reviews, Google Reviews and our feedback system.
    100+ Customer Reviews Milestone Badget - Word of Mouth
    The Original PC Doctor - 23 years of business excellence