OZ Verified Business
Australia's No.1 Computer Support Company
Need Technical Support? 1300 723 628 Call Service is open 24 Hours/ 7 Days a Week

Call us now

Coronavirus (COVID-19) Update

COVID 19

Unfortunately, we are all faced with some rather difficult times. A lot of us have lost a loved one or are in fear of their own or their loved ones’ lives. We understand how, though self-isolating from the rest of the world can be. Luckily, we have the technology to keep us company, making it possible for a lot of to complete the usual work-related activities from the comfort of our own home while we are safe and sound.

But computers, as we know them, can often experience issues – issues that require a professional’s opinion and knowledge. And so, we are here to serve any computer-related needs that you may have. Adapting to the new situation and the challenges that it has brought upon, our company will do its best to help you in this situation. By offering remote and contactless pick-up services, we are here for you at any time.

We will do our best to continue offering the usual on-site support whenever it is possible to do that under safe circumstances – for our hard-working technicians and you, our customers as well. The remote and contactless pick-up services are meant to replace the on-site ones when on-site support is unavailable, given the new situation. These services will still be charged at our usual standard rates, so that is one thing less to worry about.

However, this is a time where helping each other has a new-found value. And so, we ask all of our customers to avoid booking any on-site services if they belong to any of the high-risk groups. We will not leave you hanging – you will still be able to use our remote and contactless pick-up services to get rid of any computer issue that may be bothering you, and as we mentioned earlier, under any circumstances, will you not be charged extra.

Please follow these instructions if you have a scheduled on-site service:

  • Please contact us and cancel your scheduled on-site service, for which you will not be charged a cancellation fee if you and/or a household member feels unwell;
  • Please contact us and cancel your scheduled on-site service again in case you and/or a household member has recently travelled, in the last 14 days;
  • Please contact us and cancel your scheduled on-site service if you and/or a household member has been in contact with a confirmed COVID-19 case or are diagnosed with COVID-19;
  • Please avoid any physical greetings such as shaking hands with any of our technicians during an on-site service;
  • Please respect the guidelines provided by the WHO (World Health Organization) and maintain a safe 1.5 to 2 metres distance with any of our technicians during an on-site service at all times;
  • Please prepare any passwords that our technicians might need during the visit and prepare your computer by turning it on as you expect the arrival of our technicians. This would help them to finish their job faster and easier;
  • Please note that we have stopped accepting cash as a prevention method against the new COVID-19. 

Please respect our guidelines and requirements to make it possible for us to help you while staying safe and sound. Revisit our official website to keep on track with any new updates regarding the current situation.

Stay healthy and wash your hands!

Regards,

signature

John Pititto – Managing Director

 

Want a Quick Quote?

If you are experiencing any problems with your technology please enter your details below and one of our helpful helpdesk staff will contact you back in 30 minutes or less.

    Sign me up for the weekly newsletter

    We will never share your information with anyone.
    Privacy Policy.

    Customer Reviews
    The Original PC Doctor
    Average Rating: 4.5 out of 5
    *Based on 471471 customer reviews collected via multiple sources (Word of Mouth, Product Reviews, Google Reviews and our feedback system.
    The Original PC Doctor reviews

    Stage 4: Restrictions Melbourne Metro

    COVID-19 Stage 4 Overview

    We are closely monitoring the situation daily and constantly revision and updating company policies and procedures to keep our staff, clients and the greater community safe. If any of our staff have any flu symptoms, they must cease work immediately and get tested while waiting for tests they are forced to stay at home and not permitted to leave for any reason what so ever. Thus far Australia wide as of 14 October 2020 we have had 6 technicians go in for testing, one in SA and five in Victoria all came back as negative, to our knowledge we have been responsible for zero community transmissions and zero COVID-19 cases. After dealing with virus outbreaks for the last 20 years we understand the social dynamics and life cycles of these epidemics. As an organisation have gone over and above the government regulations and are working on new technologies to keep serving our clients with the highest standards of quality and service long into this pandemic.

    We would like to update you regarding the stage 4 restrictions imposed by Daniel Andrews government on the state of Victoria since Midnight 5th August 2020. We will be closely screening all clients that they are clear from any flu symptoms or been into contact with anyone that is confirmed to have the COVID-19 virus. The great news is you can still get your computer fixed in Victoria, all other states are not affected and running as per normal, we have a number of flexible options for you;

    1) Remote desktop support, for any software configuration issues we can log in remotely via the internet and fix them.

    2) Contact-less computer repairs. We will book a time when a technician will come to your work or home, once the technician arrives they will call you. You are then required to put the equipment outside. The technician will take the equipment away assess it and then get back to you with some options for repairing it. Once the repairs are complete the technician will return the computer back to you.

    3) Sendle - DIY send it in. You can book a Sendle pickup which we organise for the next business day. Simple call up and book the job, you then need to put your laptop in a box and we email you a shipping label. Attach the label to the box and a Sendle courier will pick it up from your work or home on the next business day. We will also arrange for delivery back to you once the computer is all fixed up.

    4) Australia Post. You can register your details with us and then send your computer in for repairs. We can send it back once the machine is repaired and working like new again.

    5) Onsite booking, this is only as a last resort if you need your computer as a primary communications tool or you need help with your NBN or VOIP phone. We can dispatch a technician with the full PPE outfit to you home or workplace to get you back online.

    If you have any comments, concerns or feedback we would love to hear it, please email our biosecurity task force at [[email protected]].