What is remote desktop and how does it help my computer?
The Original PC Doctor's remote desktop support solutions allow customers to receive our full range of expert services without moving their PC or having a technician visit them at home. Through remote desktop support, technicians are able to remotely connect to your system through the internet, allowing you to watch as we take control of your machine and deliver effective remote PC repairs. This allows us to assist customers with remote spyware removal, virus removal, desktop services, operating system problems, lagging computer speeds and other minor PC issues when an onsite visit is not possible.

How secure is the remote desktop service?
Our remote desktop support allows technicians to securely assist you from anywhere in the world! The whole process is an entirely safe and uncomplicated way to receive PC repairs online. Our software works on a single use basis, meaning that after remote PC repairs take place, we will have no further access to your machine. You put in your unique 6-digit code, our technicians successfully complete remote removal of viruses, spyware or other issues and your computer is restored to normal working capacities - it's that simple!

Efficient remote PC repairs to remove viruses, spyware or desktop issues are simple and reliable when you subscribe to The Original PC Doctor's remote desktop support services!

For more information, please read our Frequently Asked Questions below or call us on 1300 723 628 to discuss how remote support can benefit you.

Connect to our Remote Desktop Support Staff Enter your 6-digit code:

Available Remote Desktop Services

• Virus, Spyware and Trojan Removal
• Improving Computer Start up time and Performance
• Windows Errors and Bugs
• Windows and Internet Pop-Ups
• Driver Issues
• Printer Installs
• Software Installation
• Setup and Configure Emails
• Computer Maintenance and Updates
• Windows and Programs Tutoring
• Security Check and Internet Speed Tests

How it works?
Call our office 1300 723 628 to get a 6-digit pin code	Enter the PIN code into the box below	Qualified technician will repair your computer remotely	A receipt for the work is emailed out to you

Frequently Asked Questions

How safe is it to connect to my computer?

We utilise a 512 bit encryption process, the same as your bank or financial institution uses. This makes the connection completely safe and secure, and we can only access your computer with your permission. You will be able to see us control your desktop and you may terminate the remote session, on your end, at any time you wish.

Can anyone else see my files while you are connected?

No - Our software initiates a secure connection for our technician only, meaning that no one else will be able to connect to your computer, or get access to your data during, or after the work has been completed.

What do I need to have on my computer?

The more important thing to have is a reasonable internet connection which is of at least broadband speed i.e. ADSL, ADSL2 or cable internet access and remote desktop software on your machine. If you don't have it, you can download here. The only other thing you require is a web browser and a credit card - we take care of the rest! Operating systems supported are;
- Microsoft Windows 95
- Microsoft Windows 98
- Microsoft Windows 2000
- Microsoft Windows XP Home and Professional
- Microsoft Windows NT
- Microsoft Vista
- Microsoft Windows 7
- Microsoft Small Business Server 2003/2007/2010
- Apple Macintosh all Versions